Important information about Futurebound

This disclosure document contains important information about our business.


License status and conditions


Online Mortgage Brokers NZ Ltd (FSP769014, trading as Futurebound) holds a license issued by the Financial Markets Authority (FMA) to provide financial advice. Under the trading name Futurebound, services are provided including mortgage advice, debt reduction advice and budgeting advice.


Nature and scope of the financial advice given


Online Mortgage Brokers NZ Ltd provides mortgage, debt reduction and budgeting advice to our clients.


Our related company Elias Services Ltd provides one-on-one and online course coaching to do with budgeting and debt reduction.


We provide financial advice about products from a large range of providers including ANZ, BNZ, Westpac, ASB, TSB, Sovereign, Co-op Bank, Avanti, Liberty, Resimac, NZCU, SBS, Bluestone and First Mortgage Trust.


We do not provide advice on insurance or investments but can refer for these services.


Any financial advice provided on our behalf will only take into account the information you have given us about your particular needs, financial situation or goals.


Fees, expenses or other amounts payable for our financial advice


We do not charge any fees, expenses or any other amounts for mortgage advice given to you unless agreed upon prior to work being carried out. We do charge fees for Fast Track Mortgage Plan and our online course Fast Track Your Mortgage.


Conflicts of interest and commissions or other incentives


For mortgage lending, Futurebound and the financial adviser receive commissions from the lending companies that the lending was placed with. The amount of the commission is based on the amount of the loan. This can be between 0.55% and 0.85% of the loan amount. Some lenders (Sovereign, BNZ, Liberty, Resimac, Bluestone and Westpac) also pay an ongoing trail commission of 0.15%-0.20% of the loan balance.


To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance consultancy firm.


Internal complaints process


If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:

Company name

Online Mortgage Brokers NZ Ltd (FSP769014)


The Complaints Officer


41 Findlay St. Tawa, Wellington


021 0264 7658

Email address

When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
  • If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Dispute Resolution Service.

Dispute resolution process


If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme.  This service is free and may help investigate or resolve the complaint.


We are a member of the Financial Dispute Resolution Services’ approved dispute resolution scheme.  You can contact them at:

Company name

Financial Dispute Resolution Service


Level 4, 142 Lambton Quay, Wellington 6011

Postal address

PO Box 2272, Wellington 6140


0800 337 337 (freephone if within New Zealand or +64 4 381 5091 (if calling outside New Zealand)

Email address