Here is some important information around our business, how we conduct ourselves, and what to do if you have an issue.
Futurebound is the trading name for Online Mortgage Brokers NZ Ltd (FSP769014) who holds a license issued by the Financial Markets Authority (FMA) to provide financial advice. Under the trading name Futurebound, services are provided including mortgage advice, debt reduction advice and budgeting advice.
Online Mortgage Brokers NZ Ltd provides mortgage, debt reduction and budgeting advice to our clients.
Our related company Elias Services Ltd provides one-on-one and online course coaching to do with budgeting and debt reduction.
We provide financial advice about products from a large range of providers including ANZ, BNZ, Westpac, ASB, TSB, Sovereign, Co-op Bank, Avanti, Liberty, Resimac, NZCU, SBS, Bluestone and First Mortgage Trust.
We do not provide advice on insurance or investments but can refer for these services.
Any financial advice provided on our behalf will only take into account the information you have given us about your particular needs, financial situation or goals.
We do not charge any fees, expenses or any other amounts for mortgage advice given to you unless agreed upon prior to work being carried out. We do charge fees for Fast Track Mortgage Plan and our online course Fast Track Your Mortgage.
For mortgage lending, Futurebound and the financial adviser receive commissions from the lending companies that the lending was placed with. The amount of the commission is based on the amount of the loan. This can be between 0.55% and 0.85% of the loan amount. Some lenders (Sovereign, BNZ, Liberty, Resimac, Bluestone and Westpac) also pay an ongoing trail commission of 0.15%-0.20% of the loan balance.
To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance consultancy firm.
If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:
Company name: Online Mortgage Brokers NZ Ltd (FSP769014)
Attention: The Complaints Officer
Address: 41 Findlay Street, Tawa, Wellington
Telephone: 021 0264 7658
Email address: firstname.lastname@example.org
When we receive a complaint, we will consider it following our internal complaints process:
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.
We are a member of the Financial Dispute Resolution Services’ approved dispute resolution scheme. You can contact them at:
Company name: Financial Dispute Resolution Service
Address: Level 4, 142 Lambton Quay, Wellington 6011
Postal address: PO Box 2272, Wellington 6140
Telephone: 0800 337 337 (freephone if within New Zealand or +64 4 381 5091 (if calling outside New Zealand)
Email address: email@example.com
Futurebound, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
exercise care, diligence, and skill in providing you with advice
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.
Online Mortgage Brokers NZ Ltd (FSP769014, trading as Futurebound) is the Licensed Financial Advice Provider.
You can contact us at:
Postal address: 41 Findlay St, Tawa, Wellington
Phone number: 021 026 47658
Web address: futurebound.co.nz
We are committed to informing, educating, and coaching our customers, so you can make wise financial decisions.
We are committed to building pathways through obstacles to find innovative solutions for our customers.
We are committed to caring for our customers and their family as part of our family. Their passions drive our goals.
We are committed to providing advice that will open doors for our customers and their family for years to come.
With our team you'll have the expertise on your side to help you reach your financial goals.
Don't take our word for it. Here's what actual clients say: